Shipping & Returns

Returns Policy

You may return most new, unopened items including accessories within 7 days of delivery for a full refund minus the shipping cost. There are no returns of items that are handmade and custom made like devices such as the Virtual Gym 8888 Fitness Max, Power Up, IREPAIR IELLIOS 8888 Max. There are no refunds on services offered or downloaded items like books.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Please call us if you have any questions or concerns about shipping.  Additionally, please call us if you would like to purchase a different number of products than what is specified in the shopping cart.  We apologise in advance for any inconvenience.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.